Privacy & Data Protection

This Privacy Policy explains how Thrills collects, uses and protects personal information when you use our online casino services in Canada. We take your privacy seriously and describe below the types of data we handle, why we need it, how we keep it safe and the choices you have about your information.

Types of data we collect

Personal data

When you create an account we collect personal information such as your full name, date of birth, residential address, email address and phone number. We also collect identity documents when required for verification - for example a government ID or proof of address - in line with our obligations to prevent fraud and meet anti-money-laundering checks.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers and location data where necessary to confirm eligibility. We also record activity data such as pages viewed, games played, session duration and error logs to keep the service working and secure.

Transactional data

Information about deposits, withdrawals, wagers, bonuses and payment methods is collected to process transactions and maintain account history. Payment details that are necessary to complete a transaction may be shared with payment processors, but sensitive card data is handled by those processors and not retained by us where feasible.

How we use your information

We use personal and technical data to create and manage your account, process payments, verify identity, provide customer support and detect and prevent fraud. Transactional data helps us keep accurate records and meet legal and regulatory requirements. We also use aggregated, non-identifying data for analytics and to improve site performance and features.

Where you opt in, we may use your contact details to send account notices and marketing communications. You can withdraw marketing consent at any time from your account settings or by contacting [email protected].

Data protection practices

We protect data using industry-standard security measures including encryption in transit, access controls and routine security reviews. Access to personal information is restricted to staff and service providers who need it to perform their duties. We retain personal data as long as necessary to provide services, comply with legal obligations and resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, remember preferences and measure performance. Some cookies are essential for account security and transaction processing; others are used for analytics and advertising. You can control cookie settings in your browser and opt out of certain tracking via our cookie preference tool.

Your rights

Canadian users have rights to access, correct and request deletion of their personal information, to object to certain processing and to request data portability where applicable. If you want to exercise any of these rights, contact us at [email protected] with details of your request. We will verify your identity before responding to sensitive requests.

Access, correction and deletion of data

You can update many account details by signing in and editing your profile. For verification documents or requests to delete data that cannot be changed in your account, reach out to [email protected]. Note that we may need to retain some records for compliance and fraud-prevention reasons even after an account is closed.

Information sharing and third parties

We share information with trusted service providers who support gaming operations - payment processors, game providers, analytics vendors and fraud-prevention services. We also disclose information when required by law or to enforce our terms. Third parties are contractually obliged to protect your data and may process it in other jurisdictions for operational purposes.

Privacy policy updates

We may update this policy from time to time. When changes are significant we will notify you through the site or by email where required. Please review this page periodically to stay informed about how we handle your personal information.